diff --git a/articles/billing/overview.md b/articles/billing/overview.md index ad5510a..7345978 100644 --- a/articles/billing/overview.md +++ b/articles/billing/overview.md @@ -33,85 +33,41 @@ We’ll keep track of this for you, and bill you at the end of each month. We al ## FAQs -### Personal Billing +**Organizations: What counts as an active member?** -Is my credit card information secure? +A member is considered active if they have updated any projects or project files in the past 30 days. Otherwise, they are considered a passive member. -- Yes. All credit card processing is handled through Stripe, and your card information is never sent to, or stored on, our servers. +**Will my billing automatically adjust as members change between passive and active?** -What kind of payments do you accept? +Yes, we will automatically detect changes to member status and adjust your bill accordingly. Your account will receive prorated credits or charges as member status changes. -- Through Stripe, we accept any major credit card including American Express, Discover, Mastercard, and Visa. +**Is my credit card information secure?** -Is there a free trial? +Yes. All credit card processing is handled through Stripe, and your card information is never sent to, or stored on, our servers. -- Yes. Every new account has 14 days to try out the platform. +**What kind of payments do you accept?** -When will I be charged? +We accept all major credit cards including American Express, Discover, Mastercard, and Visa. -- After entering your card details, your card will be charged for the initial 30-day billing cycle. +**Is there a free trial?** -Can I upgrade / downgrade anytime? +Yes. Every new account / organization has 14 days to try out the platform. -- Yes. You can easily adjust your plan and update through the Billing settings. +**When will I be charged?** -How do I cancel my account? +After entering your card details, your card will be charged for the initial 30 day or annual billing cycle, depending on the interval chosen. -- To cancel, send an email to support@stoplight.io and we will take care of the rest. +**How do I cancel my account?** -Do you accept payments other than credit card? +To cancel, send an email to support@stoplight.io and we will take care of the rest. -- Yes. For certain business plans, we can set up a custom net terms plan. Please send an email to support@stoplight.io. +**Can I buy a multi-year subscription?** -### Organization Billing +Yes. Please send an email to support@stoplight.io for more info and we can quote a custom plan. -Is my credit card information secure? +**Do you have any discounts for open source, non-profits. or educational institutions?** -- Yes. All credit card processing is handled through Stripe, and your card information is never sent to, or stored on, our servers. - -What kind of payments do you accept? - -- Through Stripe, we accept any major credit card including American Express, Discover, Mastercard, and Visa. - -Is there a free trial? - -- Yes. Every new account has 14 days to try out the platform. - -When will I be charged? - -- After entering your card details, your card will be charged for the initial 30-day billing cycle. - -Who counts as a team member vs. a guest? - -- Team members have full functionality while guests only have read-only access. - -Can I upgrade / downgrade anytime? - -- Yes. You can easily adjust your plan and update through the Billing settings. - -How do I cancel my account? - -- To cancel, send an email to support@stoplight.io and we will take care of the rest. - -Do you accept payments other than credit card? - -- Yes. For certain business plans, we can set up a custom net terms plan. Please send an email to support@stoplight.io. - -As I add team members, will my billing automatically adjust? - -- Yes. Once you go past the minimum number of members allotted for your plan, each new member will be added to your monthly bill at a prorated rate. - -Do you have annual pricing? - -- Yes. If you are interested in annual pricing, which comes with a 10% discount, please send an email to support@stoplight.io for more info. - -Can I buy a multi-year subscription? - -- Yes. Please send an email to support@stoplight.io for more info and we can quote a custom plan. - -Do you have any discounts for open source, non-profits. or educational institutions? - -- Yes. Please send an email to support@stoplight.io for more info. To provide the discount, we will ask for more information based on the type of discount. +Yes. Please send an email to support@stoplight.io for more info. To provide the discount, we will ask for more information based on the type of discount.