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+# FAQs 
+
+## Personal Billing 
+
+Is my credit card information secure?
+
+- Yes. All credit card processing is handled through Stripe, and your card information is never sent to, or stored on, our servers.
+
+What kind of payments do you accept?
+
+- Through Stripe, we accept any major credit card including American Express, Discover, Mastercard, and Visa.
+
+Is there a free trial?
+
+- Yes. Every new account has 14 days to try out the platform.
+
+When will I be charged?
+
+- After entering your card details, your card will be charged for the initial 30-day billing cycle.
+
+Can I upgrade / downgrade anytime? 
+
+- Yes. You can easily adjust your plan and update through the Billing settings.
+
+How do I cancel my account?
+
+- To cancel, send an email to support@stoplight.io and we will take care of the rest.
+
+Do you accept payments other than credit card?
+
+- Yes. For certain business plans, we can set up a custom net terms plan. Please send an email to support@stoplight.io.
+
+## Organization Billing
+
+Is my credit card information secure?
+
+- Yes. All credit card processing is handled through Stripe, and your card information is never sent to, or stored on, our servers.
+
+What kind of payments do you accept?
+
+- Through Stripe, we accept any major credit card including American Express, Discover, Mastercard, and Visa.
+
+Is there a free trial?
+
+- Yes. Every new account has 14 days to try out the platform.
+
+When will I be charged?
+
+- After entering your card details, your card will be charged for the initial 30-day billing cycle.
+
+Who counts as a team member vs. a guest?
+
+- Team members have full functionality while guests only have read-only access.
+
+Can I upgrade / downgrade anytime? 
+
+- Yes. You can easily adjust your plan and update through the Billing settings.
+
+How do I cancel my account?
+
+- To cancel, send an email to support@stoplight.io and we will take care of the rest.
+
+Do you accept payments other than credit card?
+
+- Yes. For certain business plans, we can set up a custom net terms plan. Please send an email to support@stoplight.io.
+
+As I add team members, will my billing automatically adjust?
+
+- Yes. Once you go past the minimum number of members allotted for your plan, each new member will be added to your monthly bill at a prorated rate.
+
+Do you have annual pricing?
+
+- Yes. If you are interested in annual pricing, which comes with a 10% discount, please send an email to support@stoplight.io for more info.
+
+Can I buy a multi-year subscription?
+
+- Yes. Please send an email to support@stoplight.io for more info and we can quote a custom plan.
+
+Do you have any discounts for open source, non-profits. or educational institutions?
+
+- Yes. Please send an email to support@stoplight.io for more info. To provide the discount, we will ask for more information based on the type of discount. 
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