4.9 KiB
Billing Overview
Personal Billing
Personal Billing Plans are attached to your account. For more information, visit the billing page.
Organization Billing
Organization Billing Plans are attached to an Organization, not an account. Only the Owner of the Organization can modify the billing settings. For more information, visit the billing page.
Fair Billing Policy
We believe you should only have to pay for members that are actively using Stoplight, so we offer a Fair Billing Policy. We go a step beyond traditional Fair Billing Policies and only count a member as active if they have taken a meaninful action inside of Stoplight in the last 30 days. Feel free to invite users to your Stoplight organization, and rest assured that they will not count towards billing until they have found the time to really get started.
Overview
- You’ll only be charged for members that are active on the day that you upgrade to a paid plan.
- If all members become passive, you will be charged the minimum active member count for your chosen plan, unless you decide to downgrade to the Open Source plan.
- Any changes to the number of active members will be reflected in your monthly statement.
Active Member
To be considered an active member, you must perform one of the following actions in the last 30 days:
- Create or update a project
- Create, update, or delete project files
Any members that have not performed one of these actions in the last 30 days are considered passive members.
Billing
Every new member starts as a passive member. They will not count as an active member until they login/register and perform their first action.
We’ll keep track of this for you, and bill you at the end of each month. We also automatically detect when members become passive (ie when they have not performed an action in 30 days). When that happens, we will deposit prorated credits to your Stoplight account that will be applied on your next invoice. These credits have no currency or exchange value, are non-transferable and non-refundable, and will expire following the termination of your paid services plan with Stoplight.
FAQs
Personal Billing
Is my credit card information secure?
- Yes. All credit card processing is handled through Stripe, and your card information is never sent to, or stored on, our servers.
What kind of payments do you accept?
- Through Stripe, we accept any major credit card including American Express, Discover, Mastercard, and Visa.
Is there a free trial?
- Yes. Every new account has 14 days to try out the platform.
When will I be charged?
- After entering your card details, your card will be charged for the initial 30-day billing cycle.
Can I upgrade / downgrade anytime?
- Yes. You can easily adjust your plan and update through the Billing settings.
How do I cancel my account?
- To cancel, send an email to support@stoplight.io and we will take care of the rest.
Do you accept payments other than credit card?
- Yes. For certain business plans, we can set up a custom net terms plan. Please send an email to support@stoplight.io.
Organization Billing
Is my credit card information secure?
- Yes. All credit card processing is handled through Stripe, and your card information is never sent to, or stored on, our servers.
What kind of payments do you accept?
- Through Stripe, we accept any major credit card including American Express, Discover, Mastercard, and Visa.
Is there a free trial?
- Yes. Every new account has 14 days to try out the platform.
When will I be charged?
- After entering your card details, your card will be charged for the initial 30-day billing cycle.
Who counts as a team member vs. a guest?
- Team members have full functionality while guests only have read-only access.
Can I upgrade / downgrade anytime?
- Yes. You can easily adjust your plan and update through the Billing settings.
How do I cancel my account?
- To cancel, send an email to support@stoplight.io and we will take care of the rest.
Do you accept payments other than credit card?
- Yes. For certain business plans, we can set up a custom net terms plan. Please send an email to support@stoplight.io.
As I add team members, will my billing automatically adjust?
- Yes. Once you go past the minimum number of members allotted for your plan, each new member will be added to your monthly bill at a prorated rate.
Do you have annual pricing?
- Yes. If you are interested in annual pricing, which comes with a 10% discount, please send an email to support@stoplight.io for more info.
Can I buy a multi-year subscription?
- Yes. Please send an email to support@stoplight.io for more info and we can quote a custom plan.
Do you have any discounts for open source, non-profits. or educational institutions?
- Yes. Please send an email to support@stoplight.io for more info. To provide the discount, we will ask for more information based on the type of discount.