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[docs] Update general.md

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Vishnu Mohandas
2025-06-05 15:30:39 +05:30
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docs/docs/photos/faq/general.md
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@@ -103,43 +103,19 @@ clicking on "Your map" under "Locations" on the search screen.
On the login page, enter your email and click on Forgot Password. Then, enter
your recovery key and create a new password.
# iOS Album Backup and Organization in Ente
### How does Ente handle photos that are part of multiple iOS albums?
When you select multiple albums for backup, Ente prioritizes uploading each
photo to the album with the fewest photos. This means a photo will only be
uploaded once, even if it exists in multiple albums on your device. If you
create new albums on your device after the initial backup, those photos may not
appear in the corresponding Ente album if they were already uploaded to a
different album.
### Why don’t all photos from a new iOS album appear in the corresponding Ente album?
If you create a new album on your device after the initial backup, the photos in
that album may have already been uploaded to another album in Ente. To fix this,
go to the "On Device" album in Ente, select all photos, and manually add them to
the corresponding album in Ente.
### What happens if I reorganize my photos in the iOS Photos app after backing up?
Reorganizing photos in the iOS Photos app (e.g., moving photos to new albums)
won’t automatically reflect in Ente. You’ll need to manually add those photos to
the corresponding albums in Ente to maintain consistency.
### Can I search for photos using the descriptions I’ve added?
## Can I search for photos using the descriptions I’ve added?
Yes, descriptions are searchable, making it easier to find specific photos
later. To do this, open the photo, tap the (i) button, and enter your
description.
### How does the deduplication feature work on the desktop app?
## How does the deduplication feature work on the desktop app?
If the app finds exact duplicates, it will show them in the deduplication. When
you delete a duplicate, the app keeps one copy and creates a symlink for the
other duplicate. This helps save storage space.
### What happens if I lose access to my email address? Can I use my recovery key to bypass email verification?
## What happens if I lose access to my email address? Can I use my recovery key to bypass email verification?
No, the recovery key does not bypass email verification. For security reasons,
we do not disable or bypass email verification unless the account owner reaches
@@ -148,3 +124,29 @@ their account.
If you lose access to your email, please contact our support team at
support@ente.io
---
# iOS Album Backup and Organization in Ente
## How does Ente handle photos that are part of multiple iOS albums?
When you select multiple albums for backup, Ente prioritizes uploading each
photo to the album with the fewest photos. This means a photo will only be
uploaded once, even if it exists in multiple albums on your device. If you
create new albums on your device after the initial backup, those photos may not
appear in the corresponding Ente album if they were already uploaded to a
different album.
## Why don’t all photos from a new iOS album appear in the corresponding Ente album?
If you create a new album on your device after the initial backup, the photos in
that album may have already been uploaded to another album in Ente. To fix this,
go to the "On Device" album in Ente, select all photos, and manually add them to
the corresponding album in Ente.
## What happens if I reorganize my photos in the iOS Photos app after backing up?
Reorganizing photos in the iOS Photos app (e.g., moving photos to new albums)
won’t automatically reflect in Ente. You’ll need to manually add those photos to
the corresponding albums in Ente to maintain consistency.