From 0e9556603e2d5503340a014ad04513e7990fd7c0 Mon Sep 17 00:00:00 2001 From: Manav Rathi Date: Thu, 14 Aug 2025 10:32:17 +0530 Subject: [PATCH] [docs] Custom domains troubleshooting --- docs/docs/photos/features/custom-domains/index.md | 12 ++++++++++-- 1 file changed, 10 insertions(+), 2 deletions(-) diff --git a/docs/docs/photos/features/custom-domains/index.md b/docs/docs/photos/features/custom-domains/index.md index 3a3b4cab8e..444ea00d44 100644 --- a/docs/docs/photos/features/custom-domains/index.md +++ b/docs/docs/photos/features/custom-domains/index.md @@ -66,7 +66,7 @@ As concrete examples, here is how this step would look for Cloudflare: ![Adding a CNAME for custom domain in Cloudflare](cf.png) -And here is how it would look for Namecheap: +Note that orange proxy option is off. And here is how it would look for Namecheap: ![Adding a CNAME for custom domain in Namecheap](nc.png) @@ -78,7 +78,15 @@ The time it takes for DNS records to update is dependent on your DNS provider. U Once the DNS changes have been applied, then you can take any public link to your shared albums, replace `albums.ente.io` with your choice (e.g. `pics.example.org`), and the link will still work. -You don't need to do this manually though, the apps will do it for you. More on this in the next section. +You don't need to do this manually though, the apps will do it for you. More on this in the next section. But first, some troubleshooting tips. + +### Troubleshooting + +If your domain is not working, go through the following checklist. + +- The CNAME should be from your domain to my.ente.io, not the other way around. That is, `pics.example.org => my.ente.io`. + +- If you're using Cloudflare DNS, make sure that the "Orange" proxy status toggle is off, and the Proxy status is the "Grey" DNS only. ## Using