diff --git a/web/apps/accounts/src/pages/passkeys/verify.tsx b/web/apps/accounts/src/pages/passkeys/verify.tsx
index 2c30c22641..5c909e76f4 100644
--- a/web/apps/accounts/src/pages/passkeys/verify.tsx
+++ b/web/apps/accounts/src/pages/passkeys/verify.tsx
@@ -32,7 +32,8 @@ const Page = () => {
         | "webAuthnNotSupported" /* Unrecoverable error */
         | "unknownRedirect" /* Unrecoverable error */
         | "unrecoverableFailure" /* Unrecoverable error - generic */
-        | "failed" /* Recoverable error */
+        | "failedDuringSignChallenge" /* Recoverable error in signChallenge */
+        | "failed" /* Recoverable error otherwise */
         | "needUserFocus" /* See docs for `Continuation` */
         | "waitingForUser" /* ...to authenticate with their passkey */
         | "redirectingWeb" /* Redirect back to the requesting app (HTTP) */
@@ -143,7 +144,7 @@ const Page = () => {
         try {
             credential = await signChallenge(options.publicKey);
             if (!credential) {
-                setStatus("failed");
+                setStatus("failedDuringSignChallenge");
                 return;
             }
         } catch (e) {
@@ -155,7 +156,7 @@ const Page = () => {
             ) {
                 setStatus("needUserFocus");
             } else {
-                setStatus("failed");
+                setStatus("failedDuringSignChallenge");
             }
             return;
         }
@@ -231,6 +232,13 @@ const Page = () => {
         unknownRedirect: <UnknownRedirect />,
         webAuthnNotSupported: <WebAuthnNotSupported />,
         unrecoverableFailure: <UnrecoverableFailure />,
+        failedDuringSignChallenge: (
+            <RetriableFailed
+                duringSignChallenge
+                onRetry={handleRetry}
+                onRecover={handleRecover}
+            />
+        ),
         failed: (
             <RetriableFailed onRetry={handleRetry} onRecover={handleRecover} />
         ),
@@ -345,6 +353,14 @@ const Verify: React.FC<VerifyProps> = ({ onVerify }) => {
 };
 
 interface RetriableFailedProps {
+    /**
+     * Set this attribute to indicate that this failure occurred during the
+     * actual passkey verification (`navigator.credentials.get`).
+     *
+     * We customize the error message for such cases to give a hint to the user
+     * that they can try on their other devices too.
+     */
+    duringSignChallenge?: boolean;
     /** Callback invoked when the user presses the try again button. */
     onRetry: () => void;
     /**
@@ -358,6 +374,7 @@ interface RetriableFailedProps {
 }
 
 const RetriableFailed: React.FC<RetriableFailedProps> = ({
+    duringSignChallenge,
     onRetry,
     onRecover,
 }) => {
@@ -366,7 +383,9 @@ const RetriableFailed: React.FC<RetriableFailedProps> = ({
             <InfoIcon color="secondary" fontSize="large" />
             <Typography variant="h3">{t("passkey_login_failed")}</Typography>
             <Typography color="text.muted">
-                {t("passkey_login_generic_error")}
+                {duringSignChallenge
+                    ? t("passkey_login_credential_hint")
+                    : t("passkey_login_generic_error")}
             </Typography>
             <ButtonStack>
                 <EnteButton
diff --git a/web/packages/next/locales/en-US/translation.json b/web/packages/next/locales/en-US/translation.json
index 6695e5f891..51b63abb2b 100644
--- a/web/packages/next/locales/en-US/translation.json
+++ b/web/packages/next/locales/en-US/translation.json
@@ -623,6 +623,7 @@
     "passkey_login_failed": "Passkey login failed",
     "passkey_login_invalid_url": "The login URL is invalid.",
     "passkey_login_generic_error": "An error occurred while logging in with passkey.",
+    "passkey_login_credential_hint": "If your passkeys are on a different device, you can open this page on that device to verify.",
     "passkeys_not_supported": "Passkeys are not supported in this browser",
     "try_again": "Try again",
     "check_status": "Check status",