From fdd2bffc07a0243b10b4d0823e853a800e42b1f6 Mon Sep 17 00:00:00 2001 From: Manav Rathi Date: Tue, 18 Jun 2024 13:00:52 +0530 Subject: [PATCH 1/3] [docs] Mention Firefox's privacy.resistFingerprinting issue --- .../troubleshooting/files-not-uploading.md | 23 ++++++--------- .../docs/photos/troubleshooting/thumbnails.md | 28 +++++++++++++++++++ 2 files changed, 37 insertions(+), 14 deletions(-) create mode 100644 docs/docs/photos/troubleshooting/thumbnails.md diff --git a/docs/docs/photos/troubleshooting/files-not-uploading.md b/docs/docs/photos/troubleshooting/files-not-uploading.md index 82c8bced09..286c58d858 100644 --- a/docs/docs/photos/troubleshooting/files-not-uploading.md +++ b/docs/docs/photos/troubleshooting/files-not-uploading.md @@ -1,20 +1,15 @@ --- -title: Files not uploading +title: Missing thumbnails description: - Troubleshooting when files are not uploading from your Ente Photos app + Troubleshooting when thumbnails are not being generated when uploading images in Ente Photos --- -# Files not uploading +# Missing thumbnails -## Network Issue +## Black thumbnails -If you are using VPN, please try disabling the VPN or switching provider. - -## Web / Desktop - -### Certain file types are not uploading - -The desktop/web app tries to detect if a particular file is video or image. If -the detection fails, then the app skips the upload. Please contact our -[support](mailto:support@ente.io) if you find that a valid file did not get -detected and uploaded. +Users have reported an issue with Firefox which prevents the app from generating +thumbnails if the "block canvas fingerprinting" setting in Firefox is enabled +(i.e. `privacy.resistFingerprinting` is set to true in `about:config`). That +feature blocks access to the canvas, and the app needs the canvas to generate +thumbnails. diff --git a/docs/docs/photos/troubleshooting/thumbnails.md b/docs/docs/photos/troubleshooting/thumbnails.md new file mode 100644 index 0000000000..7801e562dc --- /dev/null +++ b/docs/docs/photos/troubleshooting/thumbnails.md @@ -0,0 +1,28 @@ +--- +title: Files not uploading +description: + Troubleshooting when files are not uploading from your Ente Photos app +--- + +# Files not uploading + +## Network Issue + +If you are using VPN, please try disabling the VPN or switching your provider. + +## Web / Desktop + +### Disable "Faster uploads" + +We use a Cloudflare proxy to speed up uploads ([blog +post](https://ente.io/blog/tech/making-uploads-faster/)). However, in some +network configurations (depending on the ISP) this might prevent uploads from +going through, so if you're having trouble with uploads please try after +disabling the "Faster uploads" setting in _Preferences > Advanced_. + +### Certain file types are not uploading + +The desktop/web app tries to detect if a particular file is video or image. If +the detection fails, then the app skips the upload. Please contact our +[support](mailto:support@ente.io) if you find that a valid file did not get +detected and uploaded. From 4428996541c59494b12c751588be39877167278d Mon Sep 17 00:00:00 2001 From: Manav Rathi Date: Tue, 18 Jun 2024 13:02:28 +0530 Subject: [PATCH 2/3] Fix --- .../troubleshooting/files-not-uploading.md | 31 +++++++++++++------ .../docs/photos/troubleshooting/thumbnails.md | 31 ++++++------------- 2 files changed, 31 insertions(+), 31 deletions(-) diff --git a/docs/docs/photos/troubleshooting/files-not-uploading.md b/docs/docs/photos/troubleshooting/files-not-uploading.md index 286c58d858..7801e562dc 100644 --- a/docs/docs/photos/troubleshooting/files-not-uploading.md +++ b/docs/docs/photos/troubleshooting/files-not-uploading.md @@ -1,15 +1,28 @@ --- -title: Missing thumbnails +title: Files not uploading description: - Troubleshooting when thumbnails are not being generated when uploading images in Ente Photos + Troubleshooting when files are not uploading from your Ente Photos app --- -# Missing thumbnails +# Files not uploading -## Black thumbnails +## Network Issue -Users have reported an issue with Firefox which prevents the app from generating -thumbnails if the "block canvas fingerprinting" setting in Firefox is enabled -(i.e. `privacy.resistFingerprinting` is set to true in `about:config`). That -feature blocks access to the canvas, and the app needs the canvas to generate -thumbnails. +If you are using VPN, please try disabling the VPN or switching your provider. + +## Web / Desktop + +### Disable "Faster uploads" + +We use a Cloudflare proxy to speed up uploads ([blog +post](https://ente.io/blog/tech/making-uploads-faster/)). However, in some +network configurations (depending on the ISP) this might prevent uploads from +going through, so if you're having trouble with uploads please try after +disabling the "Faster uploads" setting in _Preferences > Advanced_. + +### Certain file types are not uploading + +The desktop/web app tries to detect if a particular file is video or image. If +the detection fails, then the app skips the upload. Please contact our +[support](mailto:support@ente.io) if you find that a valid file did not get +detected and uploaded. diff --git a/docs/docs/photos/troubleshooting/thumbnails.md b/docs/docs/photos/troubleshooting/thumbnails.md index 7801e562dc..286c58d858 100644 --- a/docs/docs/photos/troubleshooting/thumbnails.md +++ b/docs/docs/photos/troubleshooting/thumbnails.md @@ -1,28 +1,15 @@ --- -title: Files not uploading +title: Missing thumbnails description: - Troubleshooting when files are not uploading from your Ente Photos app + Troubleshooting when thumbnails are not being generated when uploading images in Ente Photos --- -# Files not uploading +# Missing thumbnails -## Network Issue +## Black thumbnails -If you are using VPN, please try disabling the VPN or switching your provider. - -## Web / Desktop - -### Disable "Faster uploads" - -We use a Cloudflare proxy to speed up uploads ([blog -post](https://ente.io/blog/tech/making-uploads-faster/)). However, in some -network configurations (depending on the ISP) this might prevent uploads from -going through, so if you're having trouble with uploads please try after -disabling the "Faster uploads" setting in _Preferences > Advanced_. - -### Certain file types are not uploading - -The desktop/web app tries to detect if a particular file is video or image. If -the detection fails, then the app skips the upload. Please contact our -[support](mailto:support@ente.io) if you find that a valid file did not get -detected and uploaded. +Users have reported an issue with Firefox which prevents the app from generating +thumbnails if the "block canvas fingerprinting" setting in Firefox is enabled +(i.e. `privacy.resistFingerprinting` is set to true in `about:config`). That +feature blocks access to the canvas, and the app needs the canvas to generate +thumbnails. From 148ee3f2c4786e07521c83ef8ba26677266aa7d7 Mon Sep 17 00:00:00 2001 From: Manav Rathi Date: Tue, 18 Jun 2024 13:03:04 +0530 Subject: [PATCH 3/3] lf --- docs/docs/photos/troubleshooting/files-not-uploading.md | 8 ++++---- docs/docs/photos/troubleshooting/thumbnails.md | 3 ++- 2 files changed, 6 insertions(+), 5 deletions(-) diff --git a/docs/docs/photos/troubleshooting/files-not-uploading.md b/docs/docs/photos/troubleshooting/files-not-uploading.md index 7801e562dc..b56afe57e3 100644 --- a/docs/docs/photos/troubleshooting/files-not-uploading.md +++ b/docs/docs/photos/troubleshooting/files-not-uploading.md @@ -14,10 +14,10 @@ If you are using VPN, please try disabling the VPN or switching your provider. ### Disable "Faster uploads" -We use a Cloudflare proxy to speed up uploads ([blog -post](https://ente.io/blog/tech/making-uploads-faster/)). However, in some -network configurations (depending on the ISP) this might prevent uploads from -going through, so if you're having trouble with uploads please try after +We use a Cloudflare proxy to speed up uploads +([blog post](https://ente.io/blog/tech/making-uploads-faster/)). However, in +some network configurations (depending on the ISP) this might prevent uploads +from going through, so if you're having trouble with uploads please try after disabling the "Faster uploads" setting in _Preferences > Advanced_. ### Certain file types are not uploading diff --git a/docs/docs/photos/troubleshooting/thumbnails.md b/docs/docs/photos/troubleshooting/thumbnails.md index 286c58d858..d954e77ea5 100644 --- a/docs/docs/photos/troubleshooting/thumbnails.md +++ b/docs/docs/photos/troubleshooting/thumbnails.md @@ -1,7 +1,8 @@ --- title: Missing thumbnails description: - Troubleshooting when thumbnails are not being generated when uploading images in Ente Photos + Troubleshooting when thumbnails are not being generated when uploading + images in Ente Photos --- # Missing thumbnails