From d7371392feaebee2319f93ff2c3e03f534c10d04 Mon Sep 17 00:00:00 2001 From: Manav Rathi Date: Wed, 10 Jul 2024 14:49:55 +0530 Subject: [PATCH] [docs] Improve send logs instructions --- .../photos/troubleshooting/sharing-logs.md | 50 +++++++++---------- 1 file changed, 25 insertions(+), 25 deletions(-) diff --git a/docs/docs/photos/troubleshooting/sharing-logs.md b/docs/docs/photos/troubleshooting/sharing-logs.md index 3015a691f8..58902f2aab 100644 --- a/docs/docs/photos/troubleshooting/sharing-logs.md +++ b/docs/docs/photos/troubleshooting/sharing-logs.md @@ -5,41 +5,41 @@ description: How to report bugs and share the logs from your Ente Photos app # Sharing debug logs -In some cases when you report a bug, our customer support might request you to -share debug logs from your app to help our developers find the issue. +In some cases when you report an issue, our customer support might request you +to share debug logs from your app to help our developers find the issue. Note that the debug logs contain potentially sensitive information like the file names, so please feel free to not share them if you have any hesitation or want to keep these private. We will try to diagnose the issue even without the logs, the logs just make the process a bit faster and easier. -### Mobile +## Mobile -To **_Report a bug_** on your mobile device, follow these steps: +- Open settings (tap on the three horizontal lines button). +- Tap on _Support_ from the settings. +- Select for the option to _Report a Bug_. +- Tap on _Report a bug_. -- Tap on the three horizontal lines to access the settings. -- Tap on **"Support"** from the settings. -- Select for the option to **"Report a Bug"**. -- Tap on **"Report a bug"** . +## Desktop -### Desktop +- Click on _Help_ menu at the top of your screen, and select the _View logs_ + option. +- Open settings (click on the three horizontal lines button located at the top + left corner of the screen). +- Click on _Support_. This will open your email client where you can attach + the logs in the email and describe the issue. -To **_Report a bug_** on the desktop app, follow these steps: +## Web -- Click on the three horizontal lines located in the top left corner of the - screen to access the settings. -- Click on **"Debug logs"** from the settings. -- Click on **Download logs**. -- Then Click on **"Support"**. -- Attach the downloaded logs in the email and describe the issue. +- Open settings (click on the three horizontal lines button located at the top + left corner of the screen). +- Click on _Debug Logs_ towards the bottom of settings. +- Click on _Download logs_ +- Click on _Support_. This will open your email client where you can attach + the logs in the email and describe the issue. -### Web +## Send email manually -To **_Report a bug_** on the web, follow these steps: - -- Click on the three horizontal lines located in the top left corner of the - screen to access the settings. -- Click on **"Debug Logs"** -- Click on **Download logs** -- Click on **"Support"** from the settings. -- Attach the downloaded logs in the email and describe the issue. +If _Report a bug_ or _Support_ doesn't automatically open your email client, you +can also directly send a mail to support@ente.io.