diff --git a/docs/docs/photos/troubleshooting/thumbnails.md b/docs/docs/photos/troubleshooting/thumbnails.md index b4627f648b..8c05d4522b 100644 --- a/docs/docs/photos/troubleshooting/thumbnails.md +++ b/docs/docs/photos/troubleshooting/thumbnails.md @@ -20,40 +20,6 @@ that setting works. Similar issues may arise if you are using an extension that blocks access to the canvas. -## Desktop - -> [!NOTE] -> -> This issue has been fixed in the latest beta releases, and the fix will be -> also out in the next release, 1.7.4. - -The only known case where thumbnails might be missing on desktop is when -uploading **videos** during a Google Takeout or watched folder sync on **Intel -macOS** machines. This is because the bundled ffmpeg that we use does not work -on Intel machines. - -For images, we are able to fallback to other mechanisms for generating the -thumbnails, but for videos because of their potentially huge size, the app -doesn't try the fallback to avoid running out of memory. - -In such cases, you will need to use the following workaround: - -1. Obtain a copy of `ffmpeg` binary that works on your Intel macOS. For - example, you can install it via `brew`. If you already have `ffmpeg` - installed you can copying it from `/usr/local/bin` (or whereever it was - installed). - -2. Copy or symlink it to - `/Applications/ente.app/Contents/Resources/app.asar.unpacked/node_modules/ffmpeg-static/ffmpeg`. - -Alternatively, you can drag and drop the videos. Even without the above -workaround, thumbnail generation during video uploads via the normal folder -selection or drag and drop will work fine, since in those case we have access to -the video's data directly without reading it from a zip and can thus use the -fallback. - -## Regenerating thumbnails - There is currently no functionality to regenerate thumbnails in the above cases. You will need to upload the affected files again.