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2018-04-23 11:45:10 -05:00
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@@ -33,85 +33,41 @@ We’ll keep track of this for you, and bill you at the end of each month. We al
## FAQs
### Personal Billing
**Organizations: What counts as an active member?**
Is my credit card information secure?
A member is considered active if they have updated any projects or project files in the past 30 days. Otherwise, they are considered a passive member.
- Yes. All credit card processing is handled through Stripe, and your card information is never sent to, or stored on, our servers.
**Will my billing automatically adjust as members change between passive and active?**
What kind of payments do you accept?
Yes, we will automatically detect changes to member status and adjust your bill accordingly. Your account will receive prorated credits or charges as member status changes.
- Through Stripe, we accept any major credit card including American Express, Discover, Mastercard, and Visa.
**Is my credit card information secure?**
Is there a free trial?
Yes. All credit card processing is handled through Stripe, and your card information is never sent to, or stored on, our servers.
- Yes. Every new account has 14 days to try out the platform.
**What kind of payments do you accept?**
When will I be charged?
We accept all major credit cards including American Express, Discover, Mastercard, and Visa.
- After entering your card details, your card will be charged for the initial 30-day billing cycle.
**Is there a free trial?**
Can I upgrade / downgrade anytime?
Yes. Every new account / organization has 14 days to try out the platform.
- Yes. You can easily adjust your plan and update through the Billing settings.
**When will I be charged?**
How do I cancel my account?
After entering your card details, your card will be charged for the initial 30 day or annual billing cycle, depending on the interval chosen.
- To cancel, send an email to support@stoplight.io and we will take care of the rest.
**How do I cancel my account?**
Do you accept payments other than credit card?
To cancel, send an email to support@stoplight.io and we will take care of the rest.
- Yes. For certain business plans, we can set up a custom net terms plan. Please send an email to support@stoplight.io.
**Can I buy a multi-year subscription?**
### Organization Billing
Yes. Please send an email to support@stoplight.io for more info and we can quote a custom plan.
Is my credit card information secure?
**Do you have any discounts for open source, non-profits. or educational institutions?**
- Yes. All credit card processing is handled through Stripe, and your card information is never sent to, or stored on, our servers.
What kind of payments do you accept?
- Through Stripe, we accept any major credit card including American Express, Discover, Mastercard, and Visa.
Is there a free trial?
- Yes. Every new account has 14 days to try out the platform.
When will I be charged?
- After entering your card details, your card will be charged for the initial 30-day billing cycle.
Who counts as a team member vs. a guest?
- Team members have full functionality while guests only have read-only access.
Can I upgrade / downgrade anytime?
- Yes. You can easily adjust your plan and update through the Billing settings.
How do I cancel my account?
- To cancel, send an email to support@stoplight.io and we will take care of the rest.
Do you accept payments other than credit card?
- Yes. For certain business plans, we can set up a custom net terms plan. Please send an email to support@stoplight.io.
As I add team members, will my billing automatically adjust?
- Yes. Once you go past the minimum number of members allotted for your plan, each new member will be added to your monthly bill at a prorated rate.
Do you have annual pricing?
- Yes. If you are interested in annual pricing, which comes with a 10% discount, please send an email to support@stoplight.io for more info.
Can I buy a multi-year subscription?
- Yes. Please send an email to support@stoplight.io for more info and we can quote a custom plan.
Do you have any discounts for open source, non-profits. or educational institutions?
- Yes. Please send an email to support@stoplight.io for more info. To provide the discount, we will ask for more information based on the type of discount.
Yes. Please send an email to support@stoplight.io for more info. To provide the discount, we will ask for more information based on the type of discount.