[doc] Large upload troubleshooting
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@@ -143,6 +143,10 @@ export const sidebar = [
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text: "Missing thumbnails",
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link: "/photos/troubleshooting/thumbnails",
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},
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{
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text: "Large uploads",
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link: "/photos/troubleshooting/large-uploads",
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},
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{
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text: "Network drives",
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link: "/photos/troubleshooting/nas",
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docs/docs/photos/troubleshooting/large-uploads.md
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docs/docs/photos/troubleshooting/large-uploads.md
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---
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title: Large uploads
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description: Ente Photos and large (multi TB) uploads
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---
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# Large uploads
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Some customers have reported an issue where their desktop app seems to get stuck
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when they are trying to do the initial upload of multi-TB libraries.
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A telltale sign of this is that app would seem to freeze during the upload, and
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then restart again from the same state. If you were to look in the logs, you
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would notice messages around the "renderer process crashing".
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When this happens, you'll notice in the logs that it crashes when trying to
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upload some specific large video, or a set of specific large videos.
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As a workaround, you can **put these videos in a separate folder, complete the
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rest of your upload, and then later upload this folder**.
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Another alternative is to drag and drop the folder you are trying to upload into
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the app instead of adding a folder watch or uploading a zip. This works better
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because during a drag and drop, the app has direct access to the files via
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browser APIs instead of going via the file system.
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Note that the app will detect and skip over already uploaded items into an
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album, so dragging and dropping the same folder again to upload to the same
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album is fine.
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