TerribleDev/docs
1
0
Fork 0
Code Issues Pull Requests Actions Packages Projects Releases Wiki Activity

Create faqs.md

Browse Source
This commit is contained in:
Robert Wallach
2018-03-21 18:11:56 -05:00
committed by GitHub
parent 2c8e286cc8
commit bee183416f
1 changed files with 90 additions and 0 deletions
Download Patch File Download Diff File Expand all files Collapse all files

90
articles/billing/faqs.md Normal file
View File

@@ -0,0 +1,90 @@
# FAQs
## Personal Billing
Is my credit card information secure?
- Yes. All credit card processing is handled through Stripe, and your card information is never sent to, or stored on, our servers.
What kind of payments do you accept?
- Through Stripe, we accept any major credit card including American Express, Discover, Mastercard, and Visa.
Is there a free trial?
- Yes. Every new account has 14 days to try out the platform.
When will I be charged?
- After entering your card details, your card will be charged for the initial 30-day billing cycle.
Can I upgrade / downgrade anytime?
- Yes. You can easily adjust your plan and update through the Billing settings.
How do I cancel my account?
- To cancel, send an email to support@stoplight.io and we will take care of the rest.
Do you accept payments other than credit card?
- Yes. For certain business plans, we can set up a custom net terms plan. Please send an email to support@stoplight.io.
## Organization Billing
Is my credit card information secure?
- Yes. All credit card processing is handled through Stripe, and your card information is never sent to, or stored on, our servers.
What kind of payments do you accept?
- Through Stripe, we accept any major credit card including American Express, Discover, Mastercard, and Visa.
Is there a free trial?
- Yes. Every new account has 14 days to try out the platform.
When will I be charged?
- After entering your card details, your card will be charged for the initial 30-day billing cycle.
Who counts as a team member vs. a guest?
- Team members have full functionality while guests only have read-only access.
Can I upgrade / downgrade anytime?
- Yes. You can easily adjust your plan and update through the Billing settings.
How do I cancel my account?
- To cancel, send an email to support@stoplight.io and we will take care of the rest.
Do you accept payments other than credit card?
- Yes. For certain business plans, we can set up a custom net terms plan. Please send an email to support@stoplight.io.
As I add team members, will my billing automatically adjust?
- Yes. Once you go past the minimum number of members allotted for your plan, each new member will be added to your monthly bill at a prorated rate.
Do you have annual pricing?
- Yes. If you are interested in annual pricing, which comes with a 10% discount, please send an email to support@stoplight.io for more info.
Can I buy a multi-year subscription?
- Yes. Please send an email to support@stoplight.io for more info and we can quote a custom plan.
Do you have any discounts for open source, non-profits. or educational institutions?
- Yes. Please send an email to support@stoplight.io for more info. To provide the discount, we will ask for more information based on the type of discount.