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vishnukvmd
2025-03-06 12:39:24 +05:30
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docs/docs/photos/faq/security-and-privacy.md
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@@ -58,14 +58,17 @@ in the unlikely event of a server breach, your data remains protected.
## Account Security
### What happens if I forget my password?
### What happens if I forget my password? {#account-recovery}
You can reset your password using your recovery key that was provided to you
during account creation. Please store this key securely, as it's your lifeline
if you forget your password.
If you are logged into Ente on any of your existing devices, you can use that
device to reset your password and use your new password to log in.
If you lose both your password and recovery key, we cannot recover your account
or data due to our end-to-end encrypted architecture.
If you are logged out of Ente on all your devices, you can reset your password
using your recovery key that was provided to you during account creation.
If you are logged out of Ente on all your devices and you have lost both your
password and recovery key, we cannot recover your account or data due to our
end-to-end encrypted architecture.
If you wish to delete your account in such scenarios, please reach out to
support@ente.io and we will help you out.