91 lines
2.8 KiB
Markdown
91 lines
2.8 KiB
Markdown
# FAQs
|
|
|
|
## Personal Billing
|
|
|
|
Is my credit card information secure?
|
|
|
|
- Yes. All credit card processing is handled through Stripe, and your card information is never sent to, or stored on, our servers.
|
|
|
|
What kind of payments do you accept?
|
|
|
|
- Through Stripe, we accept any major credit card including American Express, Discover, Mastercard, and Visa.
|
|
|
|
Is there a free trial?
|
|
|
|
- Yes. Every new account has 14 days to try out the platform.
|
|
|
|
When will I be charged?
|
|
|
|
- After entering your card details, your card will be charged for the initial 30-day billing cycle.
|
|
|
|
Can I upgrade / downgrade anytime?
|
|
|
|
- Yes. You can easily adjust your plan and update through the Billing settings.
|
|
|
|
How do I cancel my account?
|
|
|
|
- To cancel, send an email to support@stoplight.io and we will take care of the rest.
|
|
|
|
Do you accept payments other than credit card?
|
|
|
|
- Yes. For certain business plans, we can set up a custom net terms plan. Please send an email to support@stoplight.io.
|
|
|
|
## Organization Billing
|
|
|
|
Is my credit card information secure?
|
|
|
|
- Yes. All credit card processing is handled through Stripe, and your card information is never sent to, or stored on, our servers.
|
|
|
|
What kind of payments do you accept?
|
|
|
|
- Through Stripe, we accept any major credit card including American Express, Discover, Mastercard, and Visa.
|
|
|
|
Is there a free trial?
|
|
|
|
- Yes. Every new account has 14 days to try out the platform.
|
|
|
|
When will I be charged?
|
|
|
|
- After entering your card details, your card will be charged for the initial 30-day billing cycle.
|
|
|
|
Who counts as a team member vs. a guest?
|
|
|
|
- Team members have full functionality while guests only have read-only access.
|
|
|
|
Can I upgrade / downgrade anytime?
|
|
|
|
- Yes. You can easily adjust your plan and update through the Billing settings.
|
|
|
|
How do I cancel my account?
|
|
|
|
- To cancel, send an email to support@stoplight.io and we will take care of the rest.
|
|
|
|
Do you accept payments other than credit card?
|
|
|
|
- Yes. For certain business plans, we can set up a custom net terms plan. Please send an email to support@stoplight.io.
|
|
|
|
As I add team members, will my billing automatically adjust?
|
|
|
|
- Yes. Once you go past the minimum number of members allotted for your plan, each new member will be added to your monthly bill at a prorated rate.
|
|
|
|
Do you have annual pricing?
|
|
|
|
- Yes. If you are interested in annual pricing, which comes with a 10% discount, please send an email to support@stoplight.io for more info.
|
|
|
|
Can I buy a multi-year subscription?
|
|
|
|
- Yes. Please send an email to support@stoplight.io for more info and we can quote a custom plan.
|
|
|
|
Do you have any discounts for open source, non-profits. or educational institutions?
|
|
|
|
- Yes. Please send an email to support@stoplight.io for more info. To provide the discount, we will ask for more information based on the type of discount.
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|